Why Cybersecurity needs to be a priority for the Travel Industry ?

Butlin’s, British Airways and Stena have something in common, they have all ‎experienced data breaches. How can you make sure you’re as secure as possible and able to respond ‎to a hacking attempt ?‎

The struggle for companies in travel industry is the juxtaposition between needing to ‎be at the cutting edge of new technology adoption and ensuring you store and manage customers’ data ‎appropriately.‎

From integrating recommendation and review functionality, to reservation apps, live ‎chat, online concierge services, loyalty schemes, Wi-Fi connectivity, voice technology, mobile ‎payments, the additional back office elements such as rota management, stock control, point of ‎sale, etc. the list goes on. It is immediately obvious how technologically and data-led organizations operating in ‎this industry need to be to build success.‎

Business Risk

Why Industry is a target for cybercrime

Collecting and using data, although these technologies undoubtedly help to ensure the customer has a good ‎experience and can give businesses vast quantities of data and insight, they also provide cyber ‎criminals with opportunities to hack huge volumes of valuable personal data.

It is therefore essential that you have adopted the relevant practices to reduce the ‎risk of a data breach and to know that you’re well placed to respond if you are hacked. If you’re ‎not sure where to start, speak to one of our experts today.‎

‎Cybersecurity in travel industry is a priority.‎

If delayed can ‎become a liability.

Technical Threats

How Industry Is Targeted

In a “Highly Sophisticated” cyberattack, EasyJet has confirmed that the personal ‎information of 9 million customers has been breached. While this breach did not include any passport information, it did involve the theft of 2,208 credit card details.

The challenges Industry is facing

The biggest risk of an Travel industry is the customers information leak‎

In 2018, a Marriott reservation system was hacked. More than 500 million customer ‎records, including credit card information and passport numbers, were stolen. The ‎company said the hack went back four years prior to the discovery and when it was ‎noticed, the company started using computer and mobile device monitoring ‎software.

Experts Tips

Top tips for securing Travel Industry

Enroll in a service called Web Watcher

Guests can enroll in a service called Web Watcher, which monitors the sites where ‎personal information may be shared and alerts guests if evidence of their personal ‎data is found, said Marriott International President & CEO Arne Sorenson. In the ‎United States, enrollment in Web Watcher provides two additional benefits:- fraud ‎loss reimbursement coverage and unlimited fraud consultation services.‎

Take a back up and store data in multiple places‎

Hackers are a destructive force in the travel industry. These criminals make ‎calculated strikes to make money and cause chaos. To address the threat, the ‎standard advice is to back up and store data in multiple places, including off your ‎physical premises, and have one copy of it be offline.

Treating cybersecurity as a companywide concern‎

Treating cybersecurity as a companywide concern, not an IT concern, encourages ‎each employee to take ownership of their actions and knowledge and to seek help ‎proactively instead of making an “innocent” mistake that costs the company millions ‎of dollars. Gamified training and microlearning, can increase retention of training ‎lessons, reducing the risk that an attack succeeds.

Wanna make your travel business risk free?

Companies should avoid simply throwing money at the problem, Not all cybersecurity ‎solutions work together.